Refund Policy
Last updated: August 25, 2026
This Refund Policy is how cancellations and refunds work if you pay us monthly for Premier, Pro, or Care. Custom quote work follows the proposal. Contact: hello@devthunder.com.
Subscriptions
- Builder and Care renew monthly until you cancel.
- Cancel anytime in the billing portal, or email us. You keep access through the period you already paid for.
- Published prices on /pricing apply to self-serve builder tiers. The amount you confirm at checkout — or later in the billing portal — is what we charge.
When we refund
- Billing errors — a duplicate charge or a clear overcharge we can confirm. We refund or credit that.
- We did not deliver — if you paid for a period where we could not provide access because of an outage on our side that we agree was material, we may refund or credit that period.
When we generally do not refund
- A change of mind after you have used Builder or Care during a paid period.
- Forgetting to cancel before renewal when the portal was available.
- Agency Build, Redesign, or custom Care billed by quote (those follow the proposal or invoice).
How to ask
Email hello@devthunder.com with the email on the account, roughly when you were charged, and what went wrong. We aim to reply within a few business days.